Service - The French Barn - Lacanche Canada
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Common Service Questions

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Service Questions

Whether your Lacanche range is new and covered by our 2-years parts & labor warranty, or has been enjoyed for many years, The French Barn is your direct point of contact for all questions related to the use of your range, or to diagnose any issue. Most problems can be addressed over the phone.
If required, most parts are in stock in Canada and can be shipped to you in 1-2 days. We work with a network of local appliance technicians across the country, who are familiar with your Lacanche and can perform the repairs for you. We take the guess work out of "finding the right technician" as we handle this for you.
Alternatively, we can also coordinate with your trusted technician and provide them with all necessary instructions and support prior to and during their intervention.
Please contact us directly for all your service needs.

Quick Help

"The spark igniters on one or more burners keep clicking, how do I stop it?"

The top burners on every Lacanche range are wired in groups of two or more. If your range is equipped with a gas oven, the burners above it are also on the same spark module. Please confirm visually, by looking at the igniter behind each burner, which burner(s) are sparking and follow the procedure below for each of them, starting with the last one you used.
- If you have turned off the breaker to the range, turn it back on.
- Remove the control knob(s) from the top burner(s) that click constantly, pulling them straight back from the shaft.
- There is a hole in the front panel behind each knob, look inside and you should see a chrome spring inside a black square switch.
- With a small flathead screwdriver or a small wooden stick, wiggle that spring free until the clicking stops. It can sometimes take several tries to get the spring free.

"My range was just installed, the electric oven does not heat up."

Please see "2. Electric Oven Reset Switch" below.

"My range was just installed, the gas oven does not ignite / does not stay on"

The ignition prodedure for the gas oven is slightly different from the top burners. Please review this video from our colleagues at Art Culinaire for the proper steps: Gas Oven Ignition Procedure (2016.5 and up). If this doesn't help, it is possible that the igniter and / or thermocouple need to be adjusted slightly.
If your installer is available, this is something they might be able to do for you. If the oven doesn't stay on, the thermocouple can be adjusted by following these instructions. If you can hear the spark and gas flowing out, but the oven doesn't ignite, the igniter should be bent slightly down and back so that the tip is lower and in the gas flow. Otherwise, please contact us.

"The top burners are hard to ignite / take a long time."

Please review this video from our colleagues at Art Culinaire for the proper steps to ignite the top burners:Top Burners Ignition Procedure. It is possible that the igniters need to be adjusted slightly, this can be done easily by following these instructions.

Quick References

1. Electrical Connection
2. Electric Oven Reset Switch
3. Burner Flame Height Adjustment
4. Spark Module Replacement
5. Oven Door Panel Replacement
6. Range Cleaning
7. Brass Cleaning
8. Cast-iron Seasoning
9. Power Specifications

Please contact us for all other questions and technical documentation needs.

Ventilation Guidelines

Proper ventilation is critical for your safety and enjoyment of your new Lacanche range! While regulations may vary by city or province, below are some general guidelines to help you plan your ventilation needs.
The ventilation for your Lacanche range should be designed to not only follow local codes but also take into account specific characteristics of your home. Always consult with your local HVAC specialist.

Why do I need a hood vent?

Cooking produces smoke, noxious gases, grease and condensation. A hood vent captures these and remove them from your home.

What size should my hood vent be?

Because smoke and vapor tend to "flare up" rather than rise vertically, it is generally recommended that the hood be 6" wider than your range. At a minimum, the hood vent should cover the width of the burners. A wider hood creates a larger "capture area" to better remove grease-laden smoke from your kitchen.

How many CFM do I need?

A good rule of thumb is to allow 1 CFM for every 100 BTU of total range output. For example, a 40" Cluny with our Classique top, one gas and one electric ovens produces 73,500 BTU, or 735 CFM.
Another rule to determine CFM requirements is to consider the surface area of your range, allowing 65 CFM per square foot. The same Cluny range has a cooktop area of 3.25 ft (40" wide) x 2.25 ft (27" deep) = 7.31 sqft, or 7.31 x 65 = 475 CFM. This does not take into account the specific output of the burners or ovens, producing a lower number. A hood vent with a capacity between these two numbers would be adequate.

Do I need a Make-Up Air unit?

A hood vent cannot exhaust air out of your house unless the same volume of air comes into the house. Today's homes are generally more "air-tight" than older homes and may require a Make-Up Air unit to bring fresh air into the house. Please consult with your local HVAC contractor and ventilation experts.

What is the BTU output of my range?

For more details about each of our 21 models, please refer to our Product Specifications page, or contact us directly!